Terms & Conditions
All orders must have a purchase order number and be placed by fax, phone, e-mail, website, or though your Staub sales representative. To assist our staff in processing your order, please have your quantities, part numbers and descriptions ready when ordering. Fax, email, and website orders can be placed 24 hours a day and will be processed on the first available business day.
Once your original order has been received and processed, any additions to your order will be processed as a new order and will be subject to our prepaid shipping policy.
Orders placed before 5:00pm Pacific Time will be shipped same-day ground via Purolator Courier. For dealers requesting shipping with an alternate carrier, orders must be placed before 2:00pm Pacific Time in order to ship the same-day. Orders requiring expedited shipping must be place before 2:00pm Pacific Time in order to ship same-day. Orders placed after cut-off times will be processed and shipped the following business day.
For local customers utilizing our will call service, please place your orders 1 hour prior to pickup to avoid long delays. Walk in orders (those not placing an order ahead of time) will be subject to approximately 1 hour preparation time. Additions to will call orders that have already been processed will require up to an additional 1 hour to process. Will call orders will be held for seven (7) days after which time orders will be cancelled and returned to inventory.
The minimum invoice amount for any order is $100.00, before freight or taxes. Orders that do not meet the $100.00 minimum are subject to a $20.00 processing fee. Clearance items are exempt from this policy.
Backorders with a value greater than $100.00, before taxes, will be shipped prepaid. Backorders under this value will be held until additional orders are combined to exceed our $100.00 minimum order policy. Should there be backordered items under this value, and your request is to have them shipped, freight charges will apply. Request for rush delivery of backorders are subject to our standard freight policy. All backorders will be cancelled after sixty (60) days unless otherwise advised. Backorders are shipped via carrier and service of preference of Staub Electronics Ltd.
Our standard open account payment terms are Net 30 days from date of invoice, on approved credit. When applying for an open account, please allow 5 business days for application processing.
All returned cheques, without exception, are subject to a $25.00 service charge.
Staub Electronics also accepts Visa, MasterCard and American Express.
All pricing is subject to change without notice. Quantity discounts are available on select items, please contact your Staub Electronics sales representative for more information. US dollar currency surcharge may be applied without notice should currency volatility warrant. All pricing quoted in Canadian Dollars.
Manufacturer's warranties will be honored as stated by the manufacturer and where applicable in Canada. A valid Return Authorization Number is required before any goods can be returned. Return Authorization Numbers can be obtained from our Warranty Department. Please ensure returned goods are sent by prepaid freight, the RA# is written on the outside of the box, a copy of the invoice has been included along with a brief description of the problem. Freight collect shipments, or shipments without a visible and vaild RA#, will be refused. All returns will be evaluated based upon the manufacturers specific warranty guidelines. Issuance of an RA # by Staub Electronics is not a guarantee of warranty coverage. Merchandise that has been abused (i.e. improperly installed, physically damaged, punctured, and faded due to sunlight) will not be repaired under warranty.
We are more than happy to provide customers with product in advance should there be a defective product in question. All advance warranty requests are subject to freight charges. An RA# must to be obtained from our Warranty Department before advance warranty orders will be processed. Advance Warranty orders are subject to product availability.
Please visit www.staub.ca/shipping for the specific details on shipping to your area, including prepaid freight levels. Orders qualifying for prepaid freight will be shipped via a carrier of our preference. All non-prepaid orders will be subject to the carriers posted freight charges. All orders shipped from Staub Electronics are F.O.B. (Freight On Board) our Richmond, BC warehouse.
Lost or Damaged Goods
All shipments are sent via licensed carriers and shipped in good condition. Departure of shipment from Staub's warehouse is deemed as delivery to customer. All risk of loss and damage during transit will be the customer's responsibility. Claim of loss or damage should be made immediately upon receipt to the freight carrier. Payment of invoice may not be withheld due to loss or damage.
Shortage / Invoice Discrepancy
Claims must be made in writing within seven (7) calendar days of receipt of shipment. Please include copies of invoice/packing slip and shipping receipt. After seven (7) days of receipt of shipment, shortage or invoice discrepancy claims will not be honored.
Please direct all communication to: firstname.lastname@example.org or by mail to:
Staub Electronics Ltd.
#160 – 11791 Hammersmith Way,
All products* can be returned within 60 days of purchase for a full credit. Product* returns after 60 days will be subject to a 20% re-stocking fee, or a dollar for dollar stock balance, and are subject to approval by Staub Electronics management and your territory sales representative. Stock balance request must be accompanied by a replacement order before an RA# can be issued. No merchandise returns after 180 days.
All returned goods must be factory sealed, in saleable condition, not dated, priced or damaged. Please ensure goods are sent by prepaid freight and the RA# is written on the outside of the box. Freight collect shipments, or shipments without a visible and vaild RA#, will be refused.
Issuance of an RA # by Staub Electronics is not a guarantee of a merchandise credit. All goods being returned must adhere to the terms of our merchandise return policy. Goods not adhering to our policy will be refused and returned to the customer.
*excluding opened items, damaged items, booking orders, clearance items, discontinued items and special order items
Special Order Items
Special order items are non-refundable. Items that are not stocked by Staub Electronics Ltd. are available on a "Special Order" basis. "Special Order" items will take approximately 10-15 business days to become available in our inventory. Staub Electronics Ltd. strives to have these items available within 10 – 15 business days but can make no guarantee of this.
Internet Sales Policy
Products purchased from Staub Electronics Ltd. are not to be advertised and sold over the Internet unless approved in writing by Staub Electronics management. Approval is provided on a case-by-case, product-by-product basis, and is at the sole discretion of Staub Electronics Ltd.
All Terms and Conditions are subject to change without notice.