STAUB COMMERCIAL

Connecting Canadian Integrators With Technology Order toll-free at (888) 470.2211 or orders@staub.ca.

Terms & Conditions

Ordering Policy

All orders must have a purchase order number and be placed by fax, phone, e-mail, website, or though your Staub sales representative. To assist our staff in processing your order, please have your quantities, part numbers and descriptions ready when ordering. Fax, email, and website orders can be placed 24 hours a day and will be processed on the first available business day.

Once your original order has been received and processed, any additions to your order will be processed as a new order and will be subject to our prepaid shipping policy.

Orders placed before 5:00pm Pacific Time will be shipped same-day ground via Staub’s Preferred Carrier. For dealers requesting shipping with an alternate carrier, orders must be placed before 2:00pm Pacific Time in order to ship the same-day. Orders requiring expedited shipping must be place before 2:00pm Pacific Time in order to ship same-day. Orders placed after cut-off times will be processed and shipped the following business day.

Will Call

For local customers utilizing our will call service, please place your orders 1 hour prior to pickup to avoid long delays. Walk in orders (those not placing an order ahead of time) will be subject to approximately 1 hour preparation time. Additions to will call orders that have already been processed will require up to an additional 1 hour to process. Will call orders will be held for seven (7) days after which time orders will be cancelled and returned to inventory.

Minimum Order

The minimum invoice amount for any order is $100.00, before freight or taxes. Orders that do not meet the $100.00 minimum are subject to a $20.00 processing fee. Clearance items are exempt from this policy.

Backorders

Backorders with a value greater than $100.00, before taxes, will be shipped prepaid. Backorders under this value will be held until additional orders are combined to exceed our $100.00 minimum order policy. Should there be backordered items under this value, and your request is to have them shipped, freight charges will apply. Request for rush delivery of backorders are subject to our standard freight policy. All backorders will be cancelled after sixty (60) days unless otherwise advised. Backorders are shipped via carrier and service of preference of Staub Electronics Ltd.

Payment Terms

Our standard open account payment terms are Net 30 days from date of invoice, on approved credit. When applying for an open account, please allow 5 business days for application processing. All dated invoices on open account are subject to a 2.5% surcharge if paid by credit card.

All returned cheques, without exception, are subject to a $25.00 service charge.

Staub Electronics also accepts Visa, MasterCard and American Express.

Pricing

All pricing is subject to change without notice. Quantity discounts are available on select items, please contact your Staub Electronics sales representative for more information. US dollar currency surcharge may be applied without notice should currency volatility warrant.

Warranty

Manufacturer’s warranties will be honored as stated by the manufacturer and where applicable in Canada. A valid Return Authorization Number is required before any goods can be returned. Return Authorization Numbers can be obtained from our Warranty Department. Please ensure returned goods are sent by prepaid freight, the RA# is written on the outside of the box, a copy of the invoice has been included along with a brief description of the problem. Freight collect shipments, or shipments without a visible and valid RA#, will be refused. All returns will be evaluated based upon the manufacturers specific warranty guidelines. Issuance of an RA # by Staub Electronics is not a guarantee of warranty coverage. Merchandise that has been abused (i.e. improperly installed, physically damaged, punctured, and faded due to sunlight) will not be repaired under warranty.

Shipping:

Please visit www.staub.ca/shipping for the specific details on shipping to your area, including prepaid freight levels. Orders qualifying for prepaid freight will be shipped via a carrier of our preference. All non-prepaid orders will be subject to the carriers posted freight charges. All orders shipped from Staub Electronics are F.O.B. (Freight On Board) our Richmond, BC warehouse.

Lost or Damaged Goods

All shipments are sent via licensed carriers and shipped in good condition. Departure of shipment from Staub’s warehouse is deemed as delivery to customer. All risk of loss and damage during transit will be the customer’s responsibility. Claim of loss or damage should be made immediately upon receipt to the freight carrier. Payment of invoice may not be withheld due to loss or damage.

Shortage / Invoice Discrepancy

Claims must be made in writing within seven (7) calendar days of receipt of shipment. Please include copies of invoice/packing slip and shipping receipt. After seven (7) days of receipt of shipment, shortage or invoice discrepancy claims will not be honored.

Please direct all communication to: orders@staub.ca or by mail to:

Staub Electronics Ltd.
#160 – 11791 Hammersmith Way,
Richmond, BC
V7A5C6

Merchandise Returns

All products can be returned within 60 days of the purchase date from Staub Electronics, for a full credit. Product returns after 60 days will be subject to a 20% re-stocking fee, or a dollar- for- dollar stock balance, and are subject to approval by Staub Electronics management and your territory sales representative. Stock balance requests must be accompanied by a replacement order before RA # can be issued. No merchandise returns will be accepted after 180 days.

All returned goods must be factory sealed, in saleable like new condition, not dated, priced or damaged. Please ensure goods are sent by prepaid freight and the RA# is written on the outside of the OVERPACK box. Freight collect shipments, or shipments without a visible and valid RA#, will be refused.

Issuance of a RA # by Staub Electronics is NOT a guarantee of a merchandise credit. All goods being returned MUST adhere to the terms of our merchandise return policy. Goods not adhering to our policy will be refused and returned to the customer.

* Product returns exclude opened items, damaged items, booking orders, clearance items, discontinued items and special order items. These items are Final Sale.
  • Items being returned under our 60 day no hassle return policy must be in their original packaging with all included accessories and manuals. If the original packaging is not present we reserve the right to charge a 20% restocking fee or deny the return entirely.
  • URC product being returned for any reason must be accompanied by a Staub case number ID. URC product purchased as advanced warranty is subject to originating product diagnostic once received. If no fault is found product will be returned.
  • Advanced warranty replacement requires the defective item to be returned to Staub Electronics within 60 days of issue of the replacement order, after which no returns or exchanges will be accepted, even on defective product.
  • All Snap AV Product MUST have an associated case ID number from Snap AV before a Staub RMA can be issued.
  • All ZeeVee Product MUST have an associated case ID number from ZeeVee before a Staub RMA can be issued.
  • All JVC service products must be sent to one of the two authorized repair facilities who will also issue a RMA for the repair.
  • All Memphis products must have an associated Staub Case ID number before a RMA can be issued.
  • All D-Link products require a manufacturer RMA number before a Staub RMA can be issued.

To request a standard Staub Electronics RMA, fill out the form on the following web page or email warranty@staub.ca.

Advance Warranty

We are more than happy to provide customers with product in advance should there be a defective product in question. An RA# must to be obtained from our Warranty Department before advance warranty orders will be processed. Advanced warranty replacement requires the defective item to be returned to Staub Electronics within 60 days of issue of the replacement order. After 60 days no returns or exchanges will be accepted, even on defective product. Advance warranty requests may be subject to freight charges.

Special Order Items

Special order items are non-refundable. Items that are not stocked by Staub Electronics Ltd. are available on a "Special Order" basis. "Special Order" items will take approximately 10-15 business days to become available in our inventory. Staub Electronics Ltd. strives to have these items available within 10 – 15 business days but can make no guarantee of this.

System Design

In the event that any proposed equipment model is obsolete, discontinued, or otherwise unavailable, Staub reserves the right to substitute a comparable model of equal or greater value upon customer approval. Staub will not be held responsible or liable in any way for any said product’s obsolescence, discontinuation, or unavailability.

Internet Sales Policy

Products purchased from Staub Electronics Ltd. are not to be advertised and sold over the Internet unless approved in writing by Staub Electronics management. Approval is provided on a case-by-case, product-by-product basis, and is at the sole discretion of Staub Electronics Ltd.

All Terms and Conditions are subject to change without notice.

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The Staub Difference

We make working with Staub easy! We know that when you succeed, we succeed. Learn about the Staub Difference and how we are working with you:

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    Same Day Shipping

    Need something sooner than later. We've got you covered! Orders placed before 5:00pm PST will be shipped same-day ground via Purolator courier. See our Terms & Conditions for details.

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    60 Day Returns

    Purchased something that you wish you hadn't? No problem! All products can be returned within 60 days of purchase for a full credit.

  • Tech Support
    Tech Support

    Have a technical question? We’re here to help! Call our technical specialists toll free at 888.731.7316.

  • Prepaid Shipping
    Prepaid Shipping

    To thank you for ordering from us, we will pay the freight charges, saving you money. Learn about our prepaid Shipping Policy.

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    RMA Request Form

    Simply complete the form and we will process your request or contact you if further information is needed.

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